Workplace Violence Prevention and Recovery

Fostering a Safe Workplace Envioronment

Our Workplace Violence Prevention and Recovery Programs are designed to help your organization create and maintain a safer and more productive workplace environment. We teach employees what works-and what doesn't-from a psychological as well as from a physical perspective so that their awareness of violence prevention and recovery extends to a deeper understanding of the benefits of a safe workplace.

"Our due diligence process is pretty good. We probably don't have to worry about anyone getting violent around here, but we need our employees to know that we take violence seriously, that they can talk to us about their concerns. This is especially important to us because we're in a high-risk business. I want to deliver the message that it's OK, that it's safe to come forward if anyone is worried about something. That's why we've invited the Camper Group in to talk with the troops about what violence prevention really means."—VP, HR. Large Retail Chain

An organization's employees are its first line of defense again workplace violence. Employees need to feel empowered in order to act appropriately, and must know where to go for help when they recognize potentially threatening situations. Our Workplace Violence Prevention and Recovery Programs place particular emphasis on manager training because of their enormous responsibilities. However, our experience has taught us that all employees need to know what to look for--and how to respond--should they suspect that someone or some thing is not as it should be. This is particularly important for front-line personnel such as receptionists.

Please contact us for a phone consultation to determine how the Camper Group can help you create, or re-create, a safe workplace environment.

The Seminar Modules outlined below offer examples of how we structure our custom-crafted seminars and illustrate the range of substantive issues covered by our Workplace Violence Prevention and Recovery Program. See How We Work With You for more information about how we develop our customized programs.

Workplace Violence Defined

Violence: Psychological & Physical
Typical/Atypical Perpetrators: Profiles
Physiological Blindness: A Serious Malady
Root Causes: Internal & External
Legal, Business & Ethical Issues

Impact of Violence in the Workplace

Magnitude of Workplace Violence
Cost: Victims
Cost: Bystanders
Cost: The Organization
Cost: Other Stakeholders
Cost: Community Relations
Cost: Potential Lawsuits
Cost: Less Obvious Costs

Predictors of Workplace Violence: Warning Signs/Symptoms

Identifying At-Risk Organizations
Prior History: Victims & (Alleged) Perpetrators
Behaviors of Potential Perpetrators
How to Recognize Signs of Domestic Violence
Unpredictable Sources of Violence

The Role of the Organization

Providing a Safe Workplace
Adopting a Zero Tolerance Policy
Specific Attention to Individual Contributors
Educating All Stakeholders
Policies & Procedures
Annual Employee Attitude Surveys
The Investigation Team
The Risk Management Team: Internal and External
Liability Insurance

The Manager's Role

Recognizing Inappropriate Behaviors
Learning How to Respond to Complaints
Conflict Resolution Skills
When to Seek Legal/Psychological Counsel
Critical Role of the First Line Supervisor
Document Situations
Aikido: A Valuable Communication Technique

Recovery After Violence

The Ripple Effects: Individuals & Organizations
Realistic Expectations After an Incident
Dealing with Fear, Intimidation, Anger & Guilt
Obtaining Professional Assistance: Internal & External
Coping with Stressed Employees
Post-Traumatic Stress Syndrome
Starting Over

"There's been no violence here—just your every day 'garden variety' vulgarity. Right now we're all feeling shaky because of the recent cuts in our department. We've also heard some talk about a hostile takeover. Everyone feels like they're walking on eggshells. Some people have really nasty tempers. They flare are up out of nowhere. The other day one of the guys threatened his manager. We had to separate them before someone got hurt. This used to be a fun place. Everything is different now."—Employee, Dot.com Company